How to Cancel BetterHelp (2026)
Quick answer
Cancel BetterHelp in your account: Menu → My Account → Payment Settings → Quit therapy. You can also email support@betterhelp.com. A full refund may be possible if you cancel within the first 7 days; otherwise cancellations are not prorated, so cancel before your next renewal.
Ways to cancel BetterHelp at a glance
| Method | Available? | Notes |
|---|---|---|
| Online (your account) | ✓ Yes | 3 steps |
| By email | ✓ Yes | 1 step |
How to cancel BetterHelp, step by step
Online (your account)
- 1Open Menu → My AccountLog in and open your account menu.
- 2Payment Settings → Quit therapyGo to 'Payment Settings' and select 'Quit therapy' to stop billing.
- 3Confirm and save the emailYou'll receive a confirmation email once your service is cancelled — keep it.
By email
- 1Email Customer ServiceWrite to support@betterhelp.com (or use betterhelp.com/contact) to request cancellation or a refund.
⏰ Deadline
Cancel before your next renewal date. Cancellations are not prorated, so you won't be refunded for unused days in the current cycle.
💵 Fees
No cancellation fee.
↩️ Refunds
Refunds are case-by-case. A full refund may be granted if you cancel within the first 7 days of signing up; BetterHelp may also consider hardship or medical emergencies. Decisions usually take a few business days.
BetterHelp cancellation — FAQ
Will I get a refund if I cancel BetterHelp?
Possibly. A full refund is more likely if you cancel within the first 7 days. After that, cancellations aren't prorated, but BetterHelp reviews refund requests case-by-case.
How do I stop BetterHelp billing?
Go to Menu → My Account → Payment Settings → Quit therapy, or email support@betterhelp.com before your renewal date.
Can I delete my BetterHelp data?
After cancelling, you can go to My Account → Personal Information and request erasure of your data.
Sources
This guide is independently written and not affiliated with BetterHelp. Cancellation terms can change at any time — always confirm the current policy on the official website before cancelling.